Collection: Account & Billing | Audience: Account managers, organization administrators, billing contacts
When your Orderful service is cancelled, your account goes through a deactivation process that restricts access while preserving your historical data. This article explains what happens during organization-level deactivation, the difference between deactivation and deletion, and how to reactivate if needed.
What Account Deactivation Means in Orderful
Account deactivation is Orderful's standard process when service is cancelled at the organization level. Rather than immediately deleting everything, deactivation preserves your data while stopping active EDI operations and billing across your entire organization.
Deactivation affects three key areas:
User access — All users in the organization lose login privileges and cannot access Orderful
EDI operations — Transaction processing stops and auto-send functionality is disabled for all relationships
Billing — Charges stop for the deactivated organization and all its trading partnerships
Your historical transaction data, relationship configurations, and trading partner information remain intact but become inaccessible until the account is reactivated.
What Happens During Organization Deactivation
When Orderful receives a cancellation request, the support team deactivates the entire organization. This is distinct from deactivating an individual trading partnership or removing a single user — it affects all EDI operations across your account.
Step 1: Disable EDI Operations
Auto-send functionality is turned off for all relationships
All trading partnerships are set to inactive status
New transactions will not be processed if sent
Step 2: Restrict User Access
All users in the organization lose login access to Orderful
Users cannot make changes to configurations or send new transactions
Step 3: Stop Billing
Inactive partnerships stop appearing on invoices
Billing ceases from the next billing cycle after deactivation
Step 4: Preserve Data
Transaction history remains stored and accessible upon reactivation
Trading partner relationships and configurations are retained
Communication channels and guidelines are preserved
The entire process typically completes within one business day of the cancellation request.
Deactivation vs Complete Deletion
Orderful offers two options when service is cancelled:
Account Deactivation
What happens:
All active operations stop (auto-send, transaction processing, billing)
All users lose access to Orderful
Historical data and configurations are preserved
Account can be reactivated if you return to Orderful
When to choose this:
You want to preserve audit history and transaction records
There's a possibility you might use Orderful again in the future
You need to maintain compliance records for historical EDI transactions
Complete Account Deletion
What happens:
All data is permanently removed from Orderful
Transaction history, configurations, and relationships are deleted
Account cannot be recovered or reactivated
Billing stops immediately
When to choose this:
You're certain you'll never need Orderful again
You don't need historical transaction records
You want complete data removal
Important: Deletion is permanent and irreversible.
Data Retention and Historical Access
During deactivation, your data is preserved but access is restricted.
What's retained:
Complete transaction history and EDI files
Trading partner relationship configurations
Communication channel settings
User account information and permissions
Guidelines and validation rules
All historical billing and usage data
What's not accessible:
Live transaction processing
New relationship creation or modification
Communication channel activation
User login to Orderful
Real-time notifications and alerts
If you reactivate your account, all preserved data becomes fully accessible again, including historical transactions, partner configurations, and compliance records.
How to Request Account Reactivation
Deactivated accounts can be reactivated by contacting Orderful Support. The reactivation process involves:
Contact your account manager or [email protected]
Provide your organization name and any known ISA IDs
Confirm billing information and payment method
Specify which trading partnerships to reactivate
Reactivation typically restores:
User access with previous permission levels
All historical data and configurations
Trading partnership functionality
Communication channels — Orderful-hosted channels (such as Poller, Orderful-hosted SFTP and AS2 endpoints managed by Orderful) may require reconfiguration after reactivation
Billing for active partnerships
What to Send Orderful Support
When requesting deactivation, deletion, or reactivation, include:
Organization name and ID (if known)
Type of action requested (deactivation, deletion, or reactivation)
Reason for the request (service cancellation, business closure, etc.)
Effective date for the change
Contact information for confirmation notifications
Billing contact email if different from the requester
Any specific partnerships to preserve or deactivate individually
Frequently Asked Questions
Will I lose all my historical EDI transactions if my account is deactivated?
No. Deactivation preserves all transaction history, configurations, and data. You lose access while deactivated, but everything is restored when you reactivate. Complete deletion is the only way transaction history is permanently lost.
How long does Orderful keep deactivated account data?
Orderful retains deactivated account data indefinitely. You will not be able to access it while deactivated, but the data remains intact and becomes fully accessible again upon reactivation.
Can I reactivate just some trading partnerships instead of my entire account?
Yes. Orderful can selectively reactivate specific trading partnerships while keeping others inactive. This is useful if you resume EDI with only certain partners.
Will deactivation stop my billing immediately?
Billing stops from the next billing cycle after deactivation. You may receive one final invoice for any usage up to the deactivation date, but no new charges will accrue for inactive partnerships.
What happens to pending transactions when my account is deactivated?
Pending transactions will not be processed after deactivation. Any transactions in flight at the time of deactivation will remain in their current status and won't complete processing.
Can Orderful reactivate my account without updating payment information?
No. Reactivation requires valid billing information and a confirmed payment method. The account manager will verify billing details before restoring service.