If you want to understand everything that happened to a specific transaction — from creation through delivery and acknowledgment — you can use the Audit Log to see it all in one place.
The quickest way: from the transaction itself
For any transaction created after the Audit Log release:
Open the transaction details page
Click the Audit Log button
A modal opens showing all events for that transaction
Click View Full Audit Log to open the full view in a new tab, where you can explore further
From the Audit Log directly
If you're already in the Audit Log, or working with an older transaction:
Click your avatar in the top right corner and select Audit Log
Set Resource to Transaction and enter the transaction ID
Optionally set a Date range if you know roughly when the activity occurred
This shows every event directly on that transaction — creation, status changes, reprocessing, resends, and deletions.
Frequently Asked Questions
I see the Audit Log button but it opens a modal — how do I see more?
Click View Full Audit Log in the modal. This opens the full Audit Log in a new tab with the transaction already filtered, so you can use additional filters and drill down further.
My transaction was created before the Audit Log launched — will I see its history?
The Audit Log only captures events from the launch date onward. For older transactions, use the Audit Trail button on the transaction details page instead.