Please note that all information on this document is from Walmart and is NOT provided or supported by Orderful in any way.
For further information, please use the attached PDF document that was provided by Walmart.
How to update your AS2 Certificate on Retail Link:
- When accessing the GEM application, it will default you to the Batch Search Criteria screen. From the Batch Search screen, click on the Mailbox drop down menu and select “Certificate Maintenance”.
- On Certificate Management page, click on “Start” to begin.
NOTE: Do not click the back-browse button while the certificate exchange is in progress.
- The Certificate Maintenance page will display your AS2 profile and it will prompt you to select the certificate(s) you would like to update (Figure 13, on page 15).
- Selecting the Walmart Certificate
- Click the ‘Generate’ button to generate the Walmart Certificate
- Make sure you save the Walmart Certificate as a .cer file
- Install the Walmart Certificate in your AS2 software
- If you are using an AS2 3rd Party, please have your 3rd Party install the Walmart Certificate.
- Selecting the Vendor Certificate
- Click the ‘Browse’ button to provide the Vendor Certificate
- Click the ‘Upload’ button to submit the Vendor Certificate
- Selecting both the Walmart & Vendor Certificate
- Click the ‘Browse’ button to provide the Vendor Certificate
- Click the ‘Exchange’ button to submit the Vendor Certificate and generate the Walmart Certificate.
iii. Make sure you save the Walmart Certificate as a .cer file
- Install the Walmart Certificate in your AS2 software
- If you are using an AS2 3rd Party, please have your 3rd Party install the Walmart Certificate.
How to use the Global Enterprise Mailbox (GEM) GEM Wal-Mart Stores, Inc Confidential 18 4. Connectivity Test
- GEM will only commit to the new AS2 certificate(s) if you have a successful connectivity test. b. To run a connectivity test from the Certificate Maintenance screen, click on “Certificate Connectivity” and then “Test Connection”
- Before you can test the connection, you must ensure the Walmart and Vendor certificates are successfully loaded within your communication software.
- If the connectivity test is successful, the status will return with “Success”
- To view the AS2 communication log, click “View” located under the Report Column.
- For details on AS2 communication errors, please refer to the AS2 Error Log Glossary on page 13.
Walmarts' EDI Support Desk Contact Information
Walmarts' EDI Support Team Hours: The EDI Support Team is open Monday through Friday, 7:00 a.m. to 5:00 p.m. Central Standard Time.
The Walmart EDI Support Team is closed in observance of the following holidays: New Year’s Day Memorial Day Fourth of July Labor Day Thanksgiving Christmas Day
Walmart's Contact information:
Production Support Phone: 479-273-8888
Email: edi@wal-mart.com
Implementation Support Phone: 479-273-8888
Email: rollout@wal-mart.com
There is also an option to log questions and issues directly to the EDI Support Desk through the Supplier Self-Service application. This application is located on Retail Link under Apps.
IMPORTANT NOTE: In order to assist you, Walmart requires that you have your Walmart assigned supplier number and Retail Link ID available whenever you call and/or noted on all email correspondence.