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6/4/22: Scheduled Downtime Notification & FAQ's

Sidd
  • Updated

    1. What’s happening?

      1. The Orderful service will be unavailable during scheduled maintenance on Saturday, June 4th from 7pm - 10pm pst.

    2. What maintenance is being performed?

      1. We will be using this time to make several infrastructure improvements to ensure optimal performance, reliability, and scalability for the future.

    3. Will I be able to log in to the Orderful UI?

      1. No, the Orderful UI will be unreachable

    4. What will happen if I attempt to send transactions during the maintenance window?

      1. You will receive the following Error messages

        1. HTTP - You will receive an error message

        2. API - You Will an Error message

        3. FTP/SFTP - No error, File will be picked up when the Maintenance is over

        4. AS2 - You will receive an Error message stating that the AS2 is not reachable. 

    5. What will happen if my trading partner attempts to send a transaction to me during the maintenance window?

      1. Your trading partner will receive the following Error messages

        1. HTTP - You will receive an error message code 503 

        2. API - You Will an Error message code 503

        3. FTP/SFTP - No error, File will be picked up when the Maintenance is over

        4. AS2 - You will receive an Error message stating that the AS2 is not reachable. 

    6. What will happen if I use polling?

      1. No transactions will be available via the polling buckets; Polling requests will receive an Error message code 503

    7. What do I do about transaction errors during this time?

      1. If you are sending data via AS2, HTTP, or API you will have to resend any transactions after the maintenance window has concluded.

    8. Will I get failed transaction notifications via email from Orderful during this time?

      1. No, transactions will not reach Orderful and will not technically fail within Orderful, so no email notifications will be produced during the maintenance window.

    9. If I start to receive failed transactions and/or error messages after the maintenance window is over, who do I contact?

      1. Please contact support@orderful.com

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